Privacy Policy — temi69

temi69 ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at https://temi69.cam. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect the personal data you provide when you register for an account, use our services, or interact with our platform.

This Privacy Policy applies to all Members and visitors of temi69, regardless of how you access the platform (desktop browser, mobile browser, or app). By creating an account or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of temi69's services. Defined terms used in this Privacy Policy have the same meanings as set out in the Terms and Conditions unless otherwise specified.

temi69 collects various types of personal information to provide, maintain, protect, and improve our services. The information we collect falls into the following categories:

2.1 Account Registration Information. When you create a temi69 account, we collect the following personal details:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify you are at least 21 years of age)
• Gender
• Email address
• Mobile phone number
• Residential address (street address, city, province, postal code)
• Username and password (password is stored in encrypted form only)
• Preferred currency (Indonesian Rupiah/IDR)

2.2 Identity Verification (KYC) Documents. To comply with legal obligations and prevent fraud, identity theft, money laundering, and underage gambling, we may request copies of the following documents as part of our Know Your Customer (KYC) verification process:

• Government-issued photo identification (Indonesian KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Proof of payment method ownership (bank account statement, e-wallet screenshot, or letter from your bank showing your name and account number)
• Selfie photograph holding your ID document for facial verification

2.3 Financial and Transaction Data. We collect information related to your deposits, withdrawals, wagers, and account balance, including:

• Deposit amounts, dates, times, and payment methods used (bank name, e-wallet provider)
• Withdrawal requests, amounts, destinations, and processing status
• Bank account numbers and e-wallet account identifiers (masked for security where possible)
• Betting history, including bet types, amounts wagered, odds, and outcomes
• Game play history (slots, live casino, table games)
• Bonus claims, wagering progress, and promotional participation
• Current account balance and transaction history

2.4 Technical and Usage Data. When you access temi69, we automatically collect certain technical information about your device and how you interact with our platform:

• IP address and approximate geographic location
• Device type, operating system, and browser type and version
• Screen resolution and device identifiers
• Pages visited, features used, and time spent on each page
• Referral source (how you arrived at temi69)
• Session duration and login/logout times
• Clickstream data and navigation patterns
• Cookies and similar tracking technologies (see Section 7 for details)

2.5 Communications Data. We retain records of all communications between you and temi69, including:

• Live chat transcripts
• Email correspondence sent to or from [email protected]
• Support ticket submissions and responses
• Phone call recordings (where call recording is legally permitted and disclosed)
• Feedback forms and survey responses

2.6 Marketing Preferences. If you opt in to receive marketing communications, we collect and store your consent status and communication preferences, including whether you wish to receive promotional emails, SMS messages, or push notifications.

temi69 processes your personal information for the following purposes, all of which are necessary to provide our services, comply with legal obligations, or pursue legitimate business interests:

3.1 Account Management and Service Provision. We use your registration data to create and maintain your Member Account, authenticate your identity when you log in, process deposits and withdrawals, manage your account balance, and provide access to our gaming and betting services.

3.2 Age and Identity Verification. We process your date of birth and KYC documents to verify that you are at least 21 years of age and that the identity information you provided is accurate. This is a legal requirement to prevent underage gambling and comply with responsible gaming regulations applicable to the Indonesian market.

3.3 Payment Processing. We use your financial data and payment method information to process deposits to your account, execute withdrawal requests to your designated bank account or e-wallet, verify ownership of payment methods, and prevent fraudulent transactions.

3.4 Fraud Prevention and Security. We analyze your account activity, betting patterns, login behavior, device information, and IP addresses to detect and prevent fraud, collusion, money laundering, bonus abuse, account takeovers, and other security threats. This protects both temi69 and our Members from financial crimes.

3.5 Compliance with Legal Obligations. We process and retain your personal data to comply with anti-money laundering (AML) regulations, counter-terrorism financing (CTF) laws, tax reporting requirements, and other legal obligations imposed by international gaming licenses and financial authorities. We may be required to disclose your information to regulators, law enforcement, or courts in response to lawful requests.

3.6 Customer Support. We use your contact information and communication history to respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance. This includes live chat support, email correspondence, and phone support where available.

3.7 Marketing and Promotions. With your consent, we use your email address and mobile number to send you promotional offers, bonus announcements, tournament invitations, and news about new games or features on temi69. You may withdraw this consent at any time by adjusting your communication preferences in your Account Settings or by clicking the unsubscribe link in any marketing email.

3.8 Platform Improvement and Analytics. We analyze usage data, clickstream patterns, game performance metrics, and Member feedback to improve our platform's functionality, design, and user experience. This includes A/B testing of features, optimizing page load times, and identifying popular games or betting markets.

3.9 Responsible Gaming. We use your betting and deposit history to monitor for signs of problem gambling behavior. If our systems detect patterns consistent with compulsive gambling, we may reach out to offer responsible gaming tools such as deposit limits, self-exclusion, or referrals to professional support organizations.

3.10 Personalization. We may use your game preferences, betting history, and device information to personalize your experience on temi69, such as recommending games you might enjoy or displaying promotions relevant to your interests. This personalization is always optional and can be disabled in your Account Settings.

temi69 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your data with carefully selected third-party service providers and in specific circumstances as described below:

4.1 Payment Processors. We share your financial information (bank account details, e-wallet identifiers, transaction amounts) with trusted payment service providers and financial institutions to process deposits and withdrawals. These processors are contractually obligated to use your data solely for payment processing and to maintain appropriate security standards.

4.2 Game Providers. When you play games on temi69, certain gameplay data (bet amounts, game outcomes, session duration) is shared with the game studios that provide those games (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others). This is necessary to deliver the games and verify results. Game providers are bound by strict data protection agreements.

4.3 Identity Verification Services. We may share your KYC documents and personal details with third-party identity verification services that perform automated and manual checks to confirm your identity, age, and address. These services compare your documents against government databases and fraud watchlists.

4.4 Cloud Infrastructure Providers. temi69's platform is hosted on secure cloud servers provided by reputable infrastructure companies. These providers have access to the technical data stored on their servers but are contractually prohibited from accessing or using Member personal information for any purpose other than hosting our services.

4.5 Customer Support Tools. We use third-party customer support and live chat software to manage support tickets and communications. Support staff employed by temi69 access this data to assist you, but the software providers themselves are prohibited from using your data for their own purposes.

4.6 Analytics and Performance Monitoring. We use third-party analytics services (such as Google Analytics, Hotjar, or similar tools) to understand how visitors use our platform. These services collect anonymized or pseudonymized usage data. Where possible, we configure these tools to respect user privacy and disable features that share personal identifiers.

4.7 Legal and Regulatory Authorities. We may disclose your personal information to law enforcement agencies, regulators, tax authorities, courts, or other government bodies when required by law, court order, or regulatory request. This includes disclosures necessary to comply with anti-money laundering investigations, licensing audits, or criminal investigations.

4.8 Business Transfers. In the event that temi69 is acquired by, merged with, or transfers its business to another company, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change in ownership and the impact on your privacy rights.

4.9 With Your Consent. In any circumstances not covered above, we will only share your personal information with third parties if we have obtained your explicit consent to do so.

temi69 implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Encryption. All data transmitted between your device and temi69's servers is encrypted using TLS/SSL (Transport Layer Security) protocols. This ensures that sensitive information such as passwords, financial details, and personal data cannot be intercepted by third parties during transmission. Passwords are stored in our database using strong one-way cryptographic hashing algorithms (bcrypt or Argon2), meaning even temi69 staff cannot view your actual password.

5.2 Access Controls. Access to Member personal information is restricted to authorized temi69 personnel who require it to perform their job functions (such as customer support, compliance, and security teams). All staff members with data access are bound by strict confidentiality agreements and receive regular data protection training.

5.3 Firewalls and Intrusion Detection. Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity and block unauthorized access attempts in real time.

5.4 Regular Security Audits. temi69's systems undergo regular security audits and penetration testing by independent cybersecurity firms to identify and remediate vulnerabilities before they can be exploited.

5.5 Secure Data Centers. All Member data is stored in secure, SOC 2-compliant data centers with physical security measures including 24/7 surveillance, biometric access controls, and redundant power and cooling systems.

5.6 Data Segregation. Sensitive financial data and KYC documents are stored separately from general account data, with additional access restrictions and encryption layers applied.

5.7 Incident Response. In the unlikely event of a data breach, temi69 has an incident response plan in place to contain the breach, assess the impact, notify affected Members, and report the incident to relevant authorities as required by law. We will communicate transparently about any security incident that affects your personal data.

temi69 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts. While your account remains active, we retain all account data, transaction history, and communication records to provide ongoing service and support.

6.2 Closed Accounts. If you voluntarily close your account or we close your account for Terms violations, we will retain your personal data for a period of at least seven (7) years from the date of closure. This extended retention period is required by anti-money laundering regulations, tax laws, and gaming licensing requirements, which mandate that operators maintain financial and identity records for audit and investigation purposes.

6.3 Legal Holds. If your account or transactions are subject to an ongoing investigation, dispute, legal proceeding, or regulatory inquiry, we will retain all relevant data until the matter is fully resolved, even if this extends beyond the standard retention period.

6.4 Marketing Data. If you have consented to receive marketing communications but have not created an account, we will retain your contact information until you withdraw consent or for a maximum of three (3) years of inactivity, whichever comes first.

6.5 Anonymization. After the applicable retention period expires, we will either delete your personal data or anonymize it so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

temi69 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser across visits.

7.1 Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the platform to function. They enable core features such as login authentication, account security, session management, and shopping cart functionality. You cannot opt out of essential cookies while using temi69.
• Performance Cookies: These cookies collect information about how you use our platform, such as which pages you visit most often and whether you encounter error messages. This data is aggregated and anonymized. It helps us improve site performance and identify technical issues.
• Functionality Cookies: These cookies remember your preferences and settings (such as language preference, timezone, or display options) to provide a more personalized experience.
• Advertising Cookies: If you have consented, these cookies may be used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. They track your activity across websites to build a profile of your interests.

7.2 Managing Cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being set. Note that disabling cookies may prevent you from accessing certain features of temi69 or cause some functionality to work improperly. You can also clear cookies from your browser at any time.

7.3 Third-Party Cookies. Some cookies on temi69 may be set by third-party services we use, such as analytics providers (Google Analytics) or game providers. These third parties have their own privacy policies governing their use of cookies.

Subject to applicable law, you have the following rights regarding your personal data held by temi69:

8.1 Right of Access. You have the right to request a copy of the personal information we hold about you. This includes account details, transaction history, communication records, and any other data we have collected. We will provide this information in a structured, commonly used, and machine-readable format where feasible.

8.2 Right to Rectification. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can make many updates yourself via your Account Settings page (such as address, phone number, or email). For changes to your legal name or date of birth, contact [email protected] with supporting documentation.

8.3 Right to Erasure (Right to be Forgotten). You may request that we delete your personal data if you believe we no longer have a valid reason to retain it. However, please note that we may be legally required to retain certain information (such as financial records and KYC documents) for up to seven (7) years even after account closure. We cannot delete data subject to legal holds or ongoing investigations.

8.4 Right to Restrict Processing. You may ask us to limit how we use your personal data in certain circumstances, such as if you contest the accuracy of the data or object to our processing activities. If processing is restricted, we will store the data but not actively use it unless you consent or for legal claims.

8.5 Right to Data Portability. You have the right to receive your personal data in a structured, machine-readable format and to request that we transfer this data to another service provider where technically feasible.

8.6 Right to Object. You may object to our processing of your personal data for direct marketing purposes at any time. Once you object, we will stop using your data for marketing. You may also object to processing based on legitimate interests by explaining your particular situation.

8.7 Right to Withdraw Consent. Where we process your data based on your consent (such as for marketing communications or optional data collection), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

8.8 Right to Lodge a Complaint. If you believe temi69 has violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

How to Exercise Your Rights: To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." Please include your temi69 username and a detailed description of your request. We will respond within thirty (30) days and may request additional information to verify your identity before processing the request.

temi69's platform integrates with and links to various third-party services, including payment processors, game providers, and social media platforms. This Privacy Policy applies only to information collected by temi69. We are not responsible for the privacy practices of third-party websites or services.

When you click on a link to a third-party site or use a third-party service integrated into temi69 (such as a payment gateway), that third party's privacy policy will govern the collection and use of your information. We encourage you to read the privacy policies of any third-party services you interact with.

Examples of third-party services you may encounter on temi69 include:

• Payment processors (banks, e-wallet providers such as OVO, DANA, GoPay)
• Game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe)
• Social media platforms (if we offer social login or share buttons)
• Analytics services (Google Analytics, Hotjar)

While we carefully select third-party partners and require them to maintain appropriate security and privacy standards, temi69 cannot control their data practices and assumes no liability for their handling of your information.

temi69 operates an international online gaming platform. To provide our services to Members in Indonesia and other jurisdictions, your personal data may be transferred to, stored in, and processed in countries outside of Indonesia, including countries that may not offer the same level of data protection as Indonesian law.

When we transfer your data internationally, we implement appropriate safeguards to protect your information, including:

• Contractual clauses with third-party service providers that require them to protect your data to the same standard we apply
• Ensuring that data is transferred only to countries recognized as providing adequate data protection or to entities covered by approved certification mechanisms
• Using encryption and secure transmission protocols for all cross-border data transfers

By using temi69's services, you acknowledge and consent to the transfer of your personal data outside of Indonesia as necessary to provide the services you have requested.

temi69 is strictly an adults-only platform. Our services are intended solely for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a person under 21 has provided us with personal information or created an account, we will immediately close that account, void any bets placed, and delete all associated personal data from our systems (except as may be required by law for record-keeping purposes).

If you are a parent or guardian and believe your child under 21 has provided personal information to temi69, please contact us immediately at [email protected] so we can take appropriate action.

temi69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make changes, we will update the "Effective Date" at the top of this document.

Material changes that significantly affect how we collect, use, or protect your personal information will be communicated to you via email (sent to the email address registered on your account) or by a prominent notice on the temi69 homepage. For non-material changes, the updated Privacy Policy will be posted here, and your continued use of the platform after the posting constitutes acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you disagree with any changes to this Privacy Policy, you must stop using temi69's services and close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how temi69 handles your personal data, please contact our Data Protection Team:

• Email: [email protected] (monitored 24/7)
• Subject Line for Privacy Inquiries: "Privacy Policy Question" or "Data Protection Request"
• Live Chat: Available 24/7 via the temi69 platform interface
• Languages Supported: Indonesian and English

When contacting us about privacy matters, please include your temi69 username (if applicable) and a detailed description of your inquiry or request. For data access requests, deletion requests, or other privacy rights exercises, we may ask you to provide additional information to verify your identity before processing the request.

We aim to respond to all privacy inquiries within thirty (30) days. Complex requests may take longer, in which case we will inform you of the delay and provide an estimated response time.

Last Updated: 1 January 2026. temi69 is committed to protecting your privacy and maintaining the confidentiality of your personal information.